Exchange
An exchange of purchased goods can be arranged by the buyer via email at info@waterjetparts.pl, referencing the order number and specifying the items to be exchanged. After returning the specified item(s), the buyer can then order the desired item, taking into account any price difference.
Returns
A return of purchased goods may be made as part of a complaint procedure or if the purchase was made outside the seller’s premises, including contracts concluded remotely (e.g., via phone or internet), or when agreed upon by both parties.
In the case of an online purchase, under the Act of March 2, 2000, on the protection of certain consumer rights and liability for damage caused by a dangerous product, you have the right to return the goods without providing any reason within a 14-day period.
When sending the item to the seller, please include a withdrawal statement and proof of purchase.
Warranty
Our products are covered by the manufacturer's warranty. For warranty-related matters, please contact us via email at info@waterjetparts.pl
When sending an item to the seller, please include the completed complaint form and proof of purchase.
Complaints
Our products are covered by the manufacturer’s complaint policy. For complaints, please contact us via email at info@waterjetparts.pl
When sending an item to the seller, please include the completed complaint form and proof of purchase.